Sharing Photos and Videos of Serial Number Operation
In after-sales support, providing the right technical documents is essential — but sometimes it's not enough.
Explanatory images and videos can make the difference by showing the correct operation of a machine and helping your customers solve issues without needing to request direct support.
With TecnoScan, you can associate detailed photos and videos with each machine, offering your customers immediate visual support to better understand how their serial number works.
Visual support for more effective assistance
Thanks to the ability to upload multimedia content, TecnoScan allows you to:
- Show detailed operating procedures through practical videos and visual instructions
- Simplify maintenance, reducing the need for technical interventions
- Improve the understanding of technical information, avoiding misinterpretations and reducing the risk of user errors
Your customers will be able to access photos and videos directly from the serial number page by simply searching the machine’s associated serial code.
Thanks to this feature, essential information is always at hand — improving the customer experience, optimizing after-sales support, and reducing machine downtime.