Sharing Documentation with the Customer
For industrial machinery manufacturers, providing customers with technical documentation is essential for efficient after-sales service.
However, traditional sharing of paper documents can be inefficient, forcing customers to manually request information and slowing down machine downtime management.
With TecnoScan, you can manage the sharing of technical documentation digitally and centrally, ensuring each customer has exclusive access to their relevant files — without long waits or manual support requests.
A secure system for instant sharing
Thanks to advanced digital archiving, you can link each document to its serial number and precisely define which information should be made available to your customers.
With TecnoScan, you can:
- Provide direct access to technical documentation to your customers, without having to send files manually
- Ensure real-time updates, allowing customers to always access the latest version of manuals, electrical and pneumatic diagrams, certifications, and other technical documents
- Manage access to documents by deciding which files to make available and to whom
Sharing documentation with customers through TecnoScan reduces the need for manual sending and repetitive responses from your support team.
Each customer can access the technical documentation independently by simply searching for the machine's serial number within TecnoScan.
Digitize and optimize the management of technical documentation
With TecnoScan, you improve your after-sales service, reduce time spent handling support requests, and offer your customers a more efficient and professional experience.
- Full control over the shared documentation
- Immediate access without the need for direct contact
- Always up-to-date information, easy to retrieve
Thanks to smarter management of technical documentation, you can optimize customer support and improve the efficiency of your after-sales service.